Onsite and Remote Support when you need it most
Responsive and Reliable
peace of mind to run your business
The traditional model for IT support is commonly referred to as "break - fix". This model assumes that when you, as the client, identify that something is wrong with your IT systems, you contact support and it is then fixed or scheduled to be fixed. In the meantime, you sit on your hands, unable to satisfy your customers and with the meter ticking on employee salaries.
For your business, this model may provide some cost saving if systems rarely fail. However, you assume all of the risk. There is no predictability. Without proper safeguards, outage can be lengthy and system downtime equates directly to lost productivity, decreased profit and and, worst of all, opportunity for your competitors.
A Managed IT Systems model means that for a flat monthly charge, a customised schedule of proactive system maintenance is undertaken, substantially reducing the risk of unplanned outage and allowing your business to run with a high degree of system reliability. We refer to this as our Managed Service Agreement.
In simple terms, this means that you do what you do and we'll manage the IT.
Infrastructure support is included in the flat fee, further reducing the unpredictability of IT support costs.
The major benefits of a Trisynia Managed Services Agreement include:
one flat monthly fee, resulting in cost predictability and better ability to budget.
customised schedule of services to suit your business
direct access to expert advice
prioritised response to support problems
additional services at no further cost
reduced risk of unplanned outage due to proactive maintenance
greater business surety
We understand that businesses have different needs for IT support. If you already have dedicated in-house people, you may only need coverage for absence or someone to supply infrequently required specialist skills.
how we support your IT team
Sometimes things don't go smoothly. Your IT team might be flat out fighting fires, someone might be on leave, a recent resignation has disrupted the team, they don't have the time or skills to undertake a new project. Maybe there's a new office opening up and someone is needed to run the project. Sometimes just having a second opinion helps.
There are any number of reasons why IT tasks aren't being completed. We're all human. At times we all need a little help.
This is where we come in.
We can be involved as much or as little as you need us. Your team can concentrate on what they need to do and delegate or escalate other issues to us. We can manage specific projects or just mop us the daily chores. We still become immersed in your business and maintain a relationship so that, when needed, we can hit the ground running.
Everything we do will be ticketed and itemised so that you know how we're contributing and returning value.
Our "support your team" option is retainer based. This helps us to ensure that we are on top of factors affecting your business and that we are ready to help at short notice. It's good insurance and there when you need it.